FAQs
Registration & Attendance
Q: What is a Yoga Aid Challenge?
A: It’s a charity yoga class. They are happening all over the world on September 9 2012. To participate all you have to do is sign up and commit to fundraising for a charity.
Q: What is a Challenger?
A: A Challenger is a participant in a Yoga Aid Challenge. They have individual fundraising pages and help raise money for charity.
Q: What is a team?
A: A team is just a network of people who are doing the Challenge together. You can group your profiles under one “team”, but all fundraising is still individual and goes to each person’s selected charity.
Q: How do I join a team when signing up?
A: When signing up:
- On the registration page click “I want to create or join a team.”
- If you are joining an existing team, type in the first letter of the team name, then select that team from the dropdown box.
- If you are starting a new team, type in your chosen name.
Q: How do I join a team after I have signed up?
- Go to www.yogaaid.com
- Login in top right hand corner
- Click on ‘My Profile”
- Click on “Edit Fundraiser Details”
- If joining an existing team, type in the first letter of the team’s name.
- If starting a new team, type in your chosen name.
Q: What is a Community Ambassador?
A: A volunteer who organizes a Yoga Aid Challenge. You can find out more by clicking the “Ambassador” tab on the home page in the horizontal tool bar.
Q: I want to participate but there’s no event in my area.
A: You could host your own! It’s so easy and we’ll give you all the support you need. Email support@yogaaid.com to find out more.
Q: Do I have to register or can I just show up?
A: You have to register online before you come to an event.
Q: How do I register for a Yoga Aid Challenge?
A:
1. Go to www.yogaaid.com
2. Click on “register now” in the horizontal menu bar.
3. Follow the step by step instructions through the registration process.
Q: Is registration free?
A: Yes, and you may attend the events for free. However we strongly encourage fundraising through your registration page for charity.
Q: Can I register under a pseudonym?
A: No. You must use your own name.
Q: Can I choose to support any charity I want?
A: In each country there are between 1-5 selected charity partners, which you can choose from.
Q: Can I choose to support a local charity that is not an official charity?
A: No. Each charity must have its status checked and approved before being selected as a partner.
Q: How does Yoga Aid select the charities?
A: Through in-country recommendations and reputation. Each charity has their financial and official charity status checked before being accepted as a partner.
Q: How do I get my friends to donate?
A:
- Firstly, ASK them! Send emails, Facebook requests and call them up.
- There are lots of great fundraising tips in your Challenger page.
Donating Money
Q: Is Yoga Aid a non-profit organization?
A: Yes. Yoga Aid makes no revenue from any of its fundraising events, and pays wages and expenses through private funds.
Q: Where is my money going to when I fundraise?
A: The selected charity of the fundraiser.
Q: How do I make a donation?
A: Easy!
- Go to www.yogaaid.com
- Click on “Donate Now”
- Choose an individual Challenger that you would like to support.
- Follow the prompts to give to their chosen charity through PayPal or Credit card.
Q: Can I make donations with Bank transfers?
A: No, only PayPal or Credit card.
Q: I would like to donate but I don't have a credit card.
A: You may have to ask your friend to donate through their credit card and then you can reimburse him/her cash.
Q: Can I make a donation anonymously?
A: Yes. When donating, click on “I wish to remain anonymous”. Your name will not be disclosed to the Challenger or public. However, you will still need to enter your name on the Credit Card details.
Q: Do I get a tax benefit for my donation?
A: In those countries where the donor receives a tax deduction, you will be able to claim it using the tax receipt. This is the case in Australia, USA and Canada.
Q: Do I get a receipt for my donation?
A: Yes receipts from the charity with Yoga Aid acting as the agent is automatically produced. The donor will receive and email receipt.
Q: Does the fundraiser get notified when she / he receives a donation?
A: Yes the fundraiser is notified by email that a donoar had made a donation to the fundraiser's charity.
Q: What fees are subtracted from my donation?
A: Yoga Aid takes no fees whatsoever from any donation. Please note that Paypal and credit card companies, however, do charge fees for processing the donation (3-5%).
Q: So how does Yoga Aid finance these events?
A: All event fees, and any other administration fees are paid by Yoga Aid founders’ private funds. This is quite unusual and allows for almost 100% of all donations to be transferred to the charity partners (less compulsory PayPal fees).
Q: Is there a minimum amount for donations?
A: There is no lower or upper limit.
Q: How can i thank the donor?
A: You may wish to write them an email, or a handwritten thank you note is always nice. In addition, the fundraiser can put together words of thanks to the donor on the Fundraising page. How? Simply go your fundraising page, Click on "Log on" on the right hand top of the page, enter your logon details, then click on "My Profile". You will then see "Comment" underneath the donation made. Type in a few words of thanks and the donor is notified by email that you have written them a thank you note. The circle of giving and thank you's continue.
Technical Support
Q: Can I change my chosen charity even after I register for the event?
A: Yes you can - however please note that any donations received prior to making the charity change will still be donated to the previous charity. Please limit the number of charity changes to once only.
To change charities:
1. Go to www.yogaaid.com
2. login to your profile (top right hand corner)
3. click ‘my profile’
4. click ‘edit fundraiser details’ on right hand side
5. select the charity from the drop down box
Q: Can I change location/target fundraising amount/my team/my fundraising pledge?
A: yes, these changes can all be made as follows:
1. Go to www.yogaaid.com
2. login to your profile (top right hand corner)
3. click ‘my profile’
4. click ‘edit fundraiser details’ on right hand side
5. amend information as required
Q: How do I upload a photo to my profile page?
1. Go to www.yogaaid.com
2. login to your profile (top right hand corner)
3. click ‘my profile’
4. “hover” your mouse over the blue and orange people on the right.
5. Click on ‘update photo’
6. You can then choose an image from your computer.
Please note that large image files may not be accepted.
On the day of the event
Q: Is it possible to leave half way through the session?
A: We strongly recommend that you stay for the whole session. However if you absolutely have to leave then that is okay.
Q: Is there somewhere to get changed?
A: This depends on the venue. Please find out from your local organizer.
Q: Do you need to bring your own yoga mat?
A: Depending on venue, most probably yes.
Q: This is the first outdoors yoga event for me. Is there anything I should watch out for?
A: Sunscreen is recommended. Also if you have a large towel, you will be able to use during savasana (pose where you are lying on your back) to protect your face.
Q: I am going to an outdoor event. What if it rains?
A: Each venue will have a wet weather plan. However, the wet weather plan may be to continue the practice, rain hail or shine!
Q: Could a beginner to yoga attend also?
A: Yes of course. Please practice at your own pace. If you feel a little uneasy, please go with what you feel comfortable with. For beginners, don't forget you can watch the videos in our blog section which takes you through a lot of yoga poses.
Q: May I take photos during the event?
A: Yes, individuals may take photos and use Twitter and Facebook to post. For Media contacts, please make a request at least one week prior to the event at support@yogaaid.com
Q: Something has come up and now I can’t attend. What should I do?
A: You could do a two hour practice in your living room at a different date instead, or 108 ‘ohms’ or a two hour meditation.
Troubleshooting
Q: I can’t see any options to edit my details or photo on my profile page
A: Are you logged in? Check in the top right hand corner. Still having trouble? Email support@yogaaid.com
Q: Some features aren’t working on my page
A: Try a different browser, such as Firefox. Still having trouble? Email support@yogaaid.com
Q: I have accidentally entered the wrong event/team/charity/gender
A: Easily fixed.
- Go to www.yogaaid.com
- Login to your profile (top right hand corner and click on “login”)
- Go to “my profile”
- Click “edit fundraising details” or “edit information” and change your information.
Q: I accidentally donated twice or want a refund
A: Yoga Aid does not issue refunds for donations, unless there is a technical error in processing. Any donations using PayPal are made directly to the charities. Please contact the charity directly for refunds or support@yogaaid.com to discuss your issue.
Q: I signed up but I don’t have a profile
A: You need to click on an ‘activation link’ that will be sent to your email, so check your junk mail in case you missed it.
Q: I still can’t find the confirmation email
A: Email support@yogaaid.com and we can activate your account for you.
Q: There are lots of teams all called the same, or similar things. Which one should I join?
A: Sometimes people accidentally create a new team when they mean to just join another one. Let us know at support@yogaaid.com and we can fix this up.